Reference

Legal Terms Before You Join

Your account terms, wallet records and access rules are set out here before you open an account with tati99.

Account termsLocal law accessDANA recordsQRIS receipts
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tati99 Legal Terms Before You Join
CONTACT ROUTES

Three Ways To Ask Us

Fast legal answers start with the right contact path. Use live chat for account access questions, email for document requests, and the account menu when you want us to check stored details. We answer in English for Indonesia customers and we keep legal requests separate from normal lobby questions.

Team online

Live chat hours

Use live chat from 09:00 to 23:00 WIB when your legal question is tied to login access, wallet ownership or a recent DANA, OVO, GoPay or QRIS record that needs checking.

Email documents

Send document-based requests to [email protected] with your registered mobile number, account name and the reason for the request. We may ask for a QRIS receipt or wallet screenshot if ownership is unclear.

Account menu

Open Account, choose Help, then select Legal Request to ask for a data correction, access check or cookie setting question. This path links your request to the account record we need.

RECORD HANDLING

Six Legal Controls We Use

Your legal rights are easier to handle when records are complete and the request route is clear.

Account data

We store your registered name, mobile number, login history and account status so we can confirm ownership before changing legal records. If something is wrong, ask through Account > Help > Legal Request.

Wallet records

DANA, OVO, GoPay and QRIS activity is recorded with time, amount, reference and account link. These records help us resolve payment disputes and confirm whether a wallet belongs to your account.

Cookie choices

Cookies help keep your session active, remember language choice and support security checks. You can clear browser cookies on Chrome for Android or Safari on iOS, then sign in again.

Device security

We may log device type, IP range and session timing when account access changes or a legal dispute is raised. This helps us compare the request with normal account activity.

Retention periods

We keep records while your account is active and for a reasonable period after closure where legal, payment or dispute handling needs it. After that, records may be reduced or removed.

Change requests

Ask us to correct account details, check stored records or explain a data entry by email or Legal Request. We may need proof tied to the registered number before making changes.

Answers About Your Legal Rights

These answers cover the legal points you are most likely to ask before opening or managing an account. We focus on access, data, wallet records, cookies and contact steps so you know what to send and where to send it.

Our account terms apply to registration, login, wallet activity, support contact and legal requests. Access and eligibility depend on local law and are available only where local law permits.

Yes. Send a Legal Request from Account > Help or email [email protected] with your registered mobile number. We check ownership before sharing records linked to your account.

We record payment reference, wallet name where available, time, amount and account link. These details help us confirm ownership, answer disputes and trace a transaction when you contact support.

You can ask for a correction through the account menu or email. We may request proof tied to the current account and wallet record before changing legal account details.

If access is not permitted by local law, you should not use the service. We may restrict account actions when legal eligibility, location or account ownership cannot be confirmed.

Cookies support login sessions, language settings and security checks. You can clear cookies in your browser settings, but you may need to sign in again and repeat account verification.

Use live chat from 09:00 to 23:00 WIB for urgent access issues, or email [email protected] for document-based disputes. Include your account name, mobile number and payment reference if relevant.

Related Pages

tati99 Indonesia tati99 Login About Us Register FAQ